Frequently Asked Questions

Our standard tour packages typically include verified hotel accommodation with daily breakfast, dedicated private or coach ground transportation for all scheduled sightseeing, and airport pick-up and drop-off. Specific inclusions (such as dinners or entrance tickets) are clearly detailed on each package page. International air tickets and visa processing fees are quoted separately according to your travel dates.

Yes, absolutely. We specialize in private and family customized tours. You can adjust the departure date, duration, preferred hotel tier (3-star, 4-star, or 5-star), and sightseeing pace according to your preferences.

To confirm a package, you can visit our Farmgate office or confirm via WhatsApp/Phone. A standard advance deposit is required to secure hotel and transport bookings, with the remaining balance due prior to travel document issuance.

No. Airline ticket fares are dynamic and subject to real-time seat availability, seasonality, fuel surcharges, and advance booking windows. We recommend booking early to secure the most favorable fares. We provide transparent fare quotes with clear baggage allowances and cancellation policies.

Yes. If your travel dates change, our ticketing team coordinates with the operating airline to check fare differences and airline penalty fees according to the fare rules of your ticket, and handles the reissue promptly.

Yes, we issue domestic e-tickets across Biman Bangladesh Airlines, US-Bangla Airlines, and Air Astra for destinations including Cox’s Bazar, Sylhet, Chittagong, Saidpur, and Jessore with instant confirmation.

No. The decision to grant or refuse a visa rests exclusively with the consular and immigration authorities of the respective country’s embassy or high commission. No legitimate agency can guarantee visa approval. Tuan Tours & Travels provides professional document verification, application review, forwarding letter preparation, and filing support to maximize compliance with embassy criteria.

Standard requirements typically include an original passport valid for at least 6 months, recent passport-size biometric photographs, 6 months bank statement and solvency certificate, professional proof (trade license for business, NOC/visiting card for job holders), and flight/hotel reservation vouchers.

Processing timelines vary widely depending on the destination country, seasonal workload at VFS/embassies, and applicant profile. E-visas (like Malaysia or Sri Lanka) typically take 2–5 working days, while sticker visas (like India, Thailand, or Schengen) can take from 7 days to several weeks.

Yes, definitely. We offer standalone hotel reservations for both domestic destinations (such as Cox’s Bazar, Sreemangal, and Sylhet) and international destinations across Asia, Europe, and the Middle East.

Yes. We issue official confirmed hotel reservation vouchers that meet the standard submission requirements of international embassies and VFS centers.

Simply visit our “Custom Tour” page and share your preferred destination, estimated travel dates, number of travelers, and budget. Our travel specialists will follow up with a personalized day-by-day itinerary and cost estimate.

We prioritize accommodations within comfortable walking distance of the Holy Harams (typically 200m to 600m depending on package tier) to ensure convenience for families and elderly pilgrims.

Our Umrah service includes Saudi tourist/Umrah e-visa processing with health insurance, round-trip air ticketing, confirmed hotel bookings in Makkah and Madinah, ground transport (Jeddah-Makkah-Madinah-Airport), and guided historical Ziyarah.